Shipping policy
Thank you for shopping with ABDO DOMINIG. Specializing in premium frozen goods distribution, our brand adheres to rigorous cold chain logistics standards for all orders. We strive to execute every purchase order with precise verification, professional insulated packaging to preserve frozen product integrity, and dependable delivery services to ensure customers receive fresh, undamaged goods within standard shipping windows.
1. Order Processing Guidelines
All confirmed frozen product orders will undergo quality verification, specialized cold preservation packaging and formal processing within 1-3 business days after order confirmation, excluding weekends and public holidays. During peak sales periods and high-order-volume promotional events, standard processing timelines may be extended. Any substantial shipping delays will be communicated to customers via timely official alerts.
2. Shipping Fees and Delivery Projections
Shipping fees for all frozen merchandise are calculated individually based on order specifications and delivery locations, with final costs clearly presented on the checkout page prior to payment to guarantee full pricing transparency for every transaction.
Estimated delivery times: Standard Shipping: 7-14 business days
All stated delivery durations serve as approximate estimates only. Actual parcel arrival timelines may shift due to courier operational delays, customs clearance reviews, extreme weather events, cross-border logistical limitations and regional holiday closures.
3. Shipment Confirmation and Tracking Availability
Once your frozen goods order is fully processed and dispatched via our cold chain logistics system, you will receive a shipment confirmation email equipped with exclusive parcel tracking credentials. Tracking data and real-time logistics updates will typically activate and become viewable for customer self-check within 24-48 hours after shipment dispatch.
4. Shipping Address Accuracy Liability
Customers are required to thoroughly validate the accuracy and completeness of their delivery address during checkout. ABDO DOMINIG accepts no liability for misdelivered, misplaced or returned parcels resulting from inaccurate or incomplete address details provided by customers. Shipments returned due to address discrepancies will incur additional reshipping fees payable solely by the purchaser.
5. In-Transit Loss and Damage Resolution Protocol
If your frozen goods parcel is lost during cross-border transit, please reach out to our support team within 7 days of your projected delivery date to initiate a formal logistics investigation. For orders delivered with compromised packaging, thawed contents or damaged frozen products, please submit a support request with clear photographic evidence within 48 hours of delivery. Our team will conduct a full review and resolve the matter promptly.
6. Frozen Product Handling Disclaimer
Every frozen product is packaged with dedicated low-temperature storage and handling instructions to maintain optimal freshness. All items must be stored and managed in strict accordance with these official guidelines upon receipt. ABDO DOMINIG is not responsible for product spoilage, quality degradation or damage caused by improper customer storage, mishandling or incorrect temperature maintenance post-delivery.
7. International Shipping and Customs Terms
International cold chain shipments of frozen products may be subject to destination-country import duties, customs taxes and clearance fees. All such supplementary charges are the exclusive financial responsibility of the customer and are not included in product pricing or standard shipping costs.
8. Customer Support Contact Information
Should you have any questions or inquiries regarding this Shipping Policy or your order’s logistics status, please contact our dedicated support team using the official details below:
Trade Name: ABDO DOMINIG
Phone number: +61 8 8629 6765
Email: support@abdodominig.shop
Physical address: Cowell Mangalo Road, Mangalo South Australia 5602, Australia